This section describes the skills and knowledge and their level required for this unit

Required skills

accurately record and report information

apply effective communication and negotiation techniques including active listening and questioning

communicate effectively with people from different social cultural and ethnic backgrounds and of varying physical and mental abilities

identify and comply with applicable legal and procedural requirements including licensing requirements relevant to surveillance activities

operate business equipment and technology

organise resource and equipment requirements

participate in meetings and interviews

prioritise and complete activities within designed timelines

read analyse and interpret information

record and document information

solve basic problems

source collate and organise information

use a range of office equipment and technology

verify validity of information

write standard reports

Required knowledge

applicable licensing and legal requirements relevant to surveillance operations

applicable licensing requirements

basic research and information gathering methods

documentation processes and storage procedures

information gathering techniques

interviewing processes

observation and monitoring techniques

operational functions of a range of business equipment and technology

principles of effective communication including interpersonal techniques

privacy and confidentiality policies and procedures

questioning techniques to obtain specific information

reliable and verifiable sources of information

report writing formats and styles

reporting and documentation requirements

techniques to verify and validate information

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of

complying with applicable legislation and relevant licensing for the preparation and presentation of documentation

researching information and confirming its validity

interpreting and confirming reporting requirements

sourcing organising and presenting both oral and written information in a suitable format style

receiving interpreting and relaying verbal and nonverbal information in a concise and accurate manner

using effective communication techniques to give clear and accurate information in a form which is preferred and understood by the receiver and which engages minority groups

Context of and specific resources for assessment

Context of assessment includes

a setting in the workplace or environment that simulates the conditions of performance described in the elements performance criteria and range statement

Resource implications for assessment include

access to plain English version of relevant statutes and procedures

access to a registered provider of assessment services

access to a suitable venue and equipment

assessment instruments including personal planner and assessment record book

work schedules organisational policies and duty statements

Reasonable adjustments must be made to assessment processes where required for people with disabilities This could include access to modified equipment and other physical resources and the provision of appropriate assessment support

Method of assessment

This unit of competency could be assessed using the following methods of assessment

observation of processes and procedures

questioning of underpinning knowledge and skills

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and suitable to the language literacy and numeracy capacity of the candidate and the competency being assessed In all cases where practical assessment is used it should be combined with targeted questioning to assess the underpinning knowledge

Oral questioning and written assessment should be used to assess underpinning knowledge

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors team leaders or specialist training staff

Legislative requirements may relate to:

Organisational requirements may relate to:

Assignment instructions may include:

Information sourcesmay include:

Business equipment and technology may include:

Occupational Health and Safety (OHS) requirements may relate to:

Relevant personsmay include: